For every 15 minutes block (or part thereof) that you are late, you will be penalized S$10.80 and we will compensate the next hirer (who will be waiting for you) for S$5.40. Note, if festive charges apply, the late fee per block will be S$10.80 or the festive charge, whichever is higher.

Hirers are also allowed to cancel their booking for full refund on the various scenarios if the previous hirer is late. Do refer to the following table for more information:

Duration of bookingMinimum waiting time before full refund on cancellation
1 – 2 hours5 mins
3 – 23 hours15 mins
More than or equals to 24 hours45 mins