Hirers are to charge the vehicle during the booking and return the vehicle with at least 51% state of charge (SoC).
Please cater time for travelling to the charging station and also charging time of around 30 mins for charging from 30 – 70% and note that charging rate decreases automatically as the battery passes high SoC (above 80%).
Fine & Compensation:
- SoC Charge: 0% - 25% | Penalty: $55 | Compensation: $45 or Replacement Vehicle
- SoC Charge: 26% - 45% | Penalty: $45 | Compensation: $35
- SoC Charge: 46% - 50% | Penalty: $25 | Compensation: 1 Hour Waiver
Note: If the hirer returns the EV with a SoC that is less than 15%, the hirer may be charged a 2-way towing fee to the charging station at $60 (subject to GST) per way and an additional $18 (Subject to GST) for time charge.
To prove that the previous hirer returned the EV with below 51% SoC, please:
1. take a photo of the vehicle's dashboard upon starting the ignition which shows the SoC is below 51%
2. report the issue (by clicking on Issue Report on your Account page) within 15 minutes of your Start Trip time
After investigations, should we confirm that the previous hirer indeed did not return the EV with at least 51% SoC, we will write to you to provide the above compensation.