How fast is account activation?
Singpass MyInfo: Instant activation with MyInfo.
Manual registration: 48 hours, as long as all documents are uploaded clearly and correctly.
Why is my manual registration taking longer?
Manual registrations may take longer if the photos you submitted are blurry, cropped, or if the details provided do not match our records.
To help us approve your account faster, please ensure that all uploaded photos are:
- Clear and in focus
- Complete (not cut off)
- Accurate, with details that match your documents
It’s been more than 5 working days, and I haven’t heard back. What should I do?
First, please check your inbox, spam, or junk folder for any email updates from us.
If you don’t find any, you can email us at support@tribecar.com using your registered email and mobile number, and we’ll check your application status for you.
For immediate assistance, you can also use our live chat feature to reach an agent. Live chat is available 24/7—just click the chat icon on our website, and we’ll assist you right away.