Commonly Asked Questions

About Us 5

• What is Tribecar and how does it work?
• What are the main benefits of using Tribecar?
• Is Tribecar better than owning a car?
• Is Tribecar different from other car-sharing?
• Can I use Tribecar for PHV or delivery? Eg. Grab/Lalamove/uParcel

Signing Up 9

• Am I eligible to join Tribecar?
• I am a P-plate holder. Can I join Tribecar?
• How do I sign-up for Tribecar?
• When will my account be activated?
• Why am I unable to login or reset my password after registration?

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My Booking 6

• Can I pick up the car earlier?
• How do I start my booking?
• What if I can't upload Start Trip photos?
• Can I add Named Driver for my booking?
• What happens if I arrive late or do not turn up?

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My Car 4

• I can't find my car!
• Car did not unlock after I pressed "Start Trip"!
• The car is dirty. Can I send it for car wash?
• What if I find damage(s) on the Tribecar?

My Booking 4

• How do I extend my booking?
• Who pays for fuel?
• Who pays for parking / ERP charges?
• Why was I charged when exiting the designated carpark?

My Car 14

• Where is the car key?
• I can't start the car!
• Why is the fuel low upon my collection?
• Why didn't the fuel gauge move after I refuelled?
• Help, I experienced a breakdown!

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My Booking 5

• How do I End Trip?
• Where do I upload my End Trip photos?
• What are the Late Fees?
• I was charged a fuel fine. How can I appeal?
• What if I get a parking/speeding fine?

My Car 3

• Can I return the car to a different location?
• I left something behind/forgot to switch off the lights!
• Why do I get an error when ending the trip?

Booking Enquiries 4

• How long in advance can I book a car?
• How do I make a booking?
• What is the "Car Availablity" feature? How do I make use of it?
• How do I proceed with a back-to-back booking?

Booking Amendments 1

• How do I amend/cancel my booking?

About Car Club by Tribecar 5

• How do I differentiate between a Car Club Car and a Tribecar Car on the website or application?
• Can I still use Car Club’s website and application to book a car?
• Can Car Club vehicles be used for PHV?
• Can Tribecar customers book Car Club categories of cars and vice versa?
• I am an existing member of Car Club, what should I take note of when I book a car using the Tribecar platform?

About the Season Pass 3

• What is Season Pass and what are the benefits?
• Can existing Tribecar customers sign up for Season Pass?
• How do I redeem Season Pass Benefit (Updated 30th Mar 2022)

Car Club Select (Fuel-Included) and Car Club Prime (Fuel-Included) 15

• What is Car Club Select (Fuel-Included) and Car Club Prime (Fuel-Included)?
• How is the mileage charge applied?
• When & how do I refuel using the fleet card?
• What do I need to take note of upon starting my trip?
• What vehicle models are under this category?

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Car Club Select EV (Mileage-Based) 2

• What is the charging policy for EV?
• How do I charge the EV?

My Car Club Bookings 3

• How do I locate where the Car Club vehicles are parked?
• What do I need to take note of upon starting my trip for Car Club vehicles?
• If there are any reservation issues, who should I contact?

BMW Models 3

• BMW Models (Fuel-related)
• BMW Z4 - Convertible Roof
• BMW Z4 - Fuel gauge

Electric Vehicles (EV) 6

• What are the EV Categories & how much is the mileage charge?
• What is the charging policy for EV?
• How do I charge the EV?
• Can I charge the EV at any charger?
• Why am I encountering "Check OBC System" error?

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Motorcycle (Tribebike) 6

• Who can book a motorcycle?
• Is helmet/safety gear provided?
• What is the fuel policy for motorcycles?
• Where is Tribebike's authorised workshop?
• Can I use it for delivery? E.g. GrabFood/HonestBee/Deliveroo

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Super Economy 1

• Important: Super Economy category

Commercial Usage 7

• Grab x Tribecar
• Foodpanda x Tribecar
• Lalamove x Tribecar
• Tada x Tribecar
• Uparcel x Tribecar

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About the Subscription Plan 10

• What is the Subscription Plan?
• Who is eligible?
• When can I subscribe?
• Is it applicable to all vehicle models?
• Will it be applicable for all days?

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My Subscription Plan Bookings 4

• How long in advanced can I book the vehicle?
• Can I make two 1-hour bookings on the same day using the subscription plan?
• What if I use the vehicle for more than 2 hours?
• What if my booking got cancelled?

About TribeShield 7

• What is TribeShield?
• How much will I need to pay in the event of an accident if I am covered by TribeShield
• I am only renting the car for 2 hours, should I buy TribeShield?
• Is it applicable for all vehicles under Tribecar?
• Is there a different rate I need to pay as a New Driver if I were to opt in for TribeShield?

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My TribeShield Bookings 5

• How do I opt-in for TribeShield and how much does it cost?
• I booked a Tribecar for 24 hours, is there a daily cap rate?
• What is the process of claiming and how do I claim for TribeShield?
• What are the exclusions that do not qualify you to be claimed for TribeShield?
• If I have privately settled with the third party involved, can I still claim for TribeShield?

General 4

• What is TribeTravels?
• Where to view the available attractions?
• Why are certain attractions not listed under TribeTravels?
• How to purchase the attraction tickets as bundle add-ons?

Booking 9

• Can I purchase attraction tickets without making a booking for vehicle rental?
• Is there any minimum requirement to meet when purchasing the bundle add-ons?
• Can I select tickets for multiple attractions in a booking?
• Are the attraction tickets available for child/senior too?
• Can I make the booking for the bundle add-on on the day of the visit?

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Vehicle Rental 2

• Are the bundle add-ons available for vehicles of all categories?
• Can I extend my booking for vehicle rental after I have made payment for the bundle add-ons?

Attraction Tickets 2

• What do I do after receiving the attraction tickets?
• Why have I not received the attraction tickets?

Amendment/Cancellation 4

• Can I amend the booking details after payment?
• Can I cancel my booking for the bundle add-on of attraction tickets and vehicle rental?
• Can I cancel my booking for either vehicle rental or attraction tickets only?
• Can I give my ticket to someone else if I am unable to visit the attraction on the selected timeslot?

Malaysia Attractions/Packages 10

• Are the bundle add-ons available for vehicles of all categories?
• How to book Malaysia attractions/packages as bundle add-ons?
• How many days in advance to book Malaysia attractions/packages as bundle add-ons?
• Is there any minimum requirement to meet for Malaysia-related bundle add-ons?
• Can I select multiple attractions/packages in a booking?

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'A la carte' Tickets 11

• What are ‘A la carte’ Tickets under TribeTravels?
• Where to view the available attractions?
• Why are certain attractions listed under ‘a la carte’ but not available in add-ons?
• How to purchase the attraction tickets as ‘a la carte’ tickets?
• Can I purchase the ‘a la carte’ attraction tickets without a Tribecar account?

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Registration 1

• How do I register for TribeShare?

What happens after registration? 3

• What do I have to do to rent out my car?
• How many days do I have to rent out my car?
• Who can rent my car?

During car owner's usage 6

• What is the fuel policy?
• What is the cleanliness policy?
• Why am I unable to locate my car?
• What if I return the car late for handover?
• What if there are damages to the vehicle?

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What happens when the vehicle is listed on Tribecar’s Platform? 7

• Who can drive my car?
• Do I need to handover the vehicle physically to the hirers?
• Will my car be allowed to be driven to Malaysia?
• What if I need to use my car?
• What if I receive a parking/speeding fine?

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Account Termination 3

• How do I terminate my Tribecar account?
• What if I have not made any bookings?
• What if I have a negative e-wallet balance?

Collision Damage Waiver (CDW) 5

• What is CDW?
• What does CDW cover?
• How do I select CDW for my booking?
• Can I select CDW after my booking confirmation?
• Updated T&Cs for CDW

Insurance/Maintenance 3

• Who maintains the vehicles?
• What are Tribecar's insurance and excess?
• What are the costs if I have to pay for a damage I caused?

Payments and Billings 11

• What does my e-wallet consist of?
• How do I top up my e-wallet? Is there an expiry date for my credits?
• Can I transfer my e-wallet credits to my friend's Tribecar account?
• How do I add/remove my card?
• Why does my e-wallet reflect $19 when I topped up $20?

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Legal 2

• Terms and Conditions (T&C)
• Privacy Policy (PDPA)

Malaysia Use 6

• Can I drive into Malaysia?
• What should I do before entering Malaysia?
• What are the costs for Malaysia Travel?
• What is the Authorisation Hold for Malaysia usage?
• Which vehicles can I rent for Malaysia use?

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New Drivers 9

• Who is classified as a New Driver?
• How much is the deposit for New Drivers?
• What are the other costs I should be aware of?
• Can I add a named/additional Driver?
• Can I enter to Malaysia?

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Rental Costs 4

• How much is the rental fee?
• What does my payment consists of?
• What are the fuel fines?
• What are some of Tribecar's fines / administrative charges?

Smart Parking 4

• What is Smart Parking?
• How to make payments?
• Why is there an admin and parking charge in my account?
• Why is admin fee charged?

Others 4

• Do you provide car seats for children?
• Where can I contact Tribecar if I need to enquire?
• How can I appeal for a fine charged to me?
• How can I add Tribecar website as a shortcut on my mobile phone?

Leasing with Tribecar 1

• Leasing with Tribecar

Between Handover & Takeover 0