Commonly Asked Questions

About Us 5

• What is Tribecar and how does it work?
• What are the main benefits of using Tribecar?
• Is Tribecar better than owning a car?
• Is Tribecar different from other car-sharing?
• Can I use Tribecar for PHV or delivery? Eg. Grab/Lalamove/uParcel

Signing Up 7

• Am I eligible to join Tribecar?
• I am a P-plate holder. Can I join Tribecar?
• How do I sign-up for Tribecar?
• When will my account be activated?
• Why am I unable to login or reset my password after registration?

See all 7 articles

About the Subscription Plan 9

• Who is eligible?
• When can I subscribe?
• Is it applicable to all vehicle models?
• Are my additional add-ons included?
• Will it be applicable for all days?

See all 9 articles

My Subscription Plan Bookings 4

• How long in advanced can I book the vehicle?
• Can I make two 1 hour bookings on the same day using the subscription plan?
• What if I use the vehicle for more than 2 hours?
• What if my booking got cancelled?

My Booking 4

• Can I pick up the car earlier?
• How do I start my booking?
• Can I add Named Driver for my booking?
• What happens if I arrive late or do not turn up?

My Car 4

• I can't find my car!
• Car did not unlock after I pressed "Start Trip"!
• The car is dirty. Can I send it for car wash?
• What if I find damage(s) on the Tribecar?

My Booking 3

• How do I extend my booking?
• Who pays for fuel?
• Who pays for parking / ERP charges?

My Car 14

• Where is the car key?
• I can't start the car!
• Why is the fuel low upon my collection?
• Help, I experienced a breakdown!
• Help, I got into an accident with a 3rd party!

See all 14 articles

My Booking 4

• How do I End Trip?
• What are the Late Fees?
• What if I get a parking/speeding fine?
• Where do I upload my End Trip photos?

My Car 3

• Can I return the car to a different location?
• I left something behind/forgot to switch off the lights!
• Why do I get an error when ending the trip?

Motorcycle (Tribebike) 6

• Who can book a motorcycle?
• Is helmet/safety gear provided?
• What is the fuel policy for motorcycles?
• Where is Tribebike's authorised workshop?
• Can I use it for delivery? E.g. GrabFood/HonestBee/Deliveroo

See all 6 articles

Super Economy 1

• Important: Super Economy category

(Fuel Included) Standard SUV 17

• What is (Fuel Included) Standard SUV?
• What vehicle models are under this category?
• How is the mileage charge applied?
• How do I refuel using the fleet card?
• When should I refuel (Fuel Included) Standard SUVs?

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About TribeShield 7

• What is TribeShield?
• How much will I need to pay in the event of an accident if I am covered by TribeShield
• I am only renting the car for 2 hours, should I buy TribeShield?
• Is it applicable for all vehicles under Tribecar?
• Is there a different rate I need to pay as a New Driver if I were to opt in for TribeShield?

See all 7 articles

My TribeShield Bookings 5

• How do I opt-in for TribeShield and how much does it cost?
• I booked a Tribecar for 24 hours, is there a daily cap rate?
• What is the process of claiming and how do I claim for TribeShield?
• What are the exclusions that do not qualify you to be claimed for TribeShield?
• If I have privately settled with the third party involved, can I still claim for TribeShield?

New Drivers 7

• Who is classified as a New Driver?
• How much is the deposit for New Drivers?
• What are the other costs I should be aware of?
• Can I add a Named Driver?
• Is the P-plate provided in the car?

See all 7 articles

Payments and Billings 11

• What does my e-wallet consist of?
• How do I top up my e-wallet? Is there an expiry date for my credits?
• Can I transfer my e-wallet credits to my friend's Tribecar account?
• How do I add/remove my card?
• Why does my e-wallet reflect $19 when I topped up $20?

See all 11 articles

Rental Costs 3

• How much is the rental fee?
• What does my payment consists of?
• What are some of Tribecar's penalty charges?

Insurance/Maintenance 3

• Who maintains the vehicles?
• What are Tribecar's insurance and excess?
• What are the costs if I have to pay for a damage I caused?

Collision Damage Waiver (CDW) 5

• What is CDW?
• What does CDW cover?
• How do I select CDW for my booking?
• Can I select CDW after my booking confirmation?
• Updated T&Cs for CDW

Account Termination 3

• How do I terminate my Tribecar account?
• What if I have not made any bookings?
• What if I have a negative e-wallet balance?

Legal 2

• Terms and Conditions (T&C)
• Privacy Policy (PDPA)

Others 4

• Do you provide car seats for children?
• Where can I contact Tribecar if I need to enquire?
• How can I appeal for a penalty charged to me?
• How can I add Tribecar website as a shortcut on my mobile phone?

Commercial Usage 7

• Grab x Tribecar
• Foodpanda x Tribecar
• Lalamove x Tribecar
• Tada x Tribecar
• Uparcel x Tribecar

See all 7 articles

Booking Enquiries 4

• How long in advance can I book a car?
• How do I make a booking?
• What is the "Car Availablity" feature? How do I make use of it?
• How do I proceed with a back-to-back booking?

Booking Amendments 1

• How do I amend/cancel my booking?

Leasing with Tribecar 1

• Leasing with Tribecar