Commonly Asked Questions
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
Registration
About Us
5
What is Tribecar and how does it work?
What are the main benefits of using Tribecar?
Is Tribecar better than owning a car?
Is Tribecar different from other car-sharing?
Can I use Tribecar for PHV or delivery? Eg. Grab/Lalamove/uParcel
Signing Up
8
Am I eligible to join Tribecar?
I am a P-plate holder. Can I join Tribecar?
How do I sign-up for Tribecar?
When will my account be activated?
Why am I unable to login or reset my password after registration?
View all 8
Before My Booking
My Booking
5
Can I pick up the car earlier?
How do I start my booking?
Can I add Named Driver for my booking?
What happens if I arrive late or do not turn up?
Can I return the vehicle earlier than my End Trip time?
My Car
4
I can't find my car!
Car did not unlock after I pressed "Start Trip"!
The car is dirty. Can I send it for car wash?
What if I find damage(s) on the Tribecar?
During My Booking
My Booking
5
How do I extend my booking?
Who pays for parking / ERP charges?
Who pays for fuel?
Why didn't the fuel gauge move after I refuelled?
I have collected the vehicle with reserve fuel. How will I be compensated?
My Car
13
Where is the car key?
I can't start the car!
Why is the fuel low upon my collection?
Help, I experienced a breakdown!
Help, I got into an accident with a 3rd party!
View all 13
After My Booking
My Booking
5
How do I End Trip?
What are the Late Fees?
What if I get a parking/speeding fine?
Where do I upload my End Trip photos?
I was charged a fuel penalty. How can I appeal?
My Car
3
Can I return the car to a different location?
I left something behind/forgot to switch off the lights!
Why do I get an error when ending the trip?
Booking Enquiries/Amendments
Booking Enquiries
4
How long in advance can I book a car?
How do I make a booking?
What is the "Car Availablity" feature? How do I make use of it?
How do I proceed with a back-to-back booking?
Booking Amendments
1
How do I amend/cancel my booking?
Car Club By Tribecar
About Car Club by Tribecar
5
How do I differentiate between a Car Club Car and a Tribecar Car on the website or application?
Can I still use Car Club’s website and application to book a car?
Can Car Club vehicles be used for PHV?
Can Tribecar customers book Car Club categories of cars and vice versa?
I am an existing member of Car Club, what should I take note of when I book a car using the Tribecar platform?
About the Season Pass
3
What is Season Pass and what are the benefits?
Can existing Tribecar customers sign up for Season Pass?
How do I redeem Season Pass Benefit (Updated 30th Mar 2022)
Car Club Select (Fuel-Included) and Car Club Prime (Fuel-Included)
15
What is Car Club Select (Fuel-Included) and Car Club Prime (Fuel-Included)?
How is the mileage charge applied?
When & how do I refuel using the fleet card?
What do I need to take note of upon starting my trip?
What vehicle models are under this category?
View all 15
My Car Club Bookings
3
How do I locate where the Car Club vehicles are parked?
What do I need to take note of upon starting my trip for Car Club vehicles?
If there are any reservation issues, who should I contact?
Other Vehicle Categories
BMW Models
1
BMW Models (Fuel-related)
Electric Vehicles (EV)
4
What is the charging policy for EV?
How do I charge the EV?
Can I charge the EV at any charger?
Which category is the EV under and how much does it cost per hour?
Motorcycle (Tribebike)
6
Who can book a motorcycle?
Is helmet/safety gear provided?
What is the fuel policy for motorcycles?
Where is Tribebike's authorised workshop?
Can I use it for delivery? E.g. GrabFood/HonestBee/Deliveroo
View all 6
Super Economy
1
Important: Super Economy category
Rent & Earn!
Commercial Usage
7
Grab x Tribecar
Foodpanda x Tribecar
Lalamove x Tribecar
Tada x Tribecar
Uparcel x Tribecar
View all 7
Tribecar Subscription Plan
About the Subscription Plan
10
Who is eligible?
When can I subscribe?
Is it applicable to all vehicle models?
Are my additional add-ons included?
Will it be applicable for all days?
View all 10
My Subscription Plan Bookings
4
How long in advanced can I book the vehicle?
Can I make two 1-hour bookings on the same day using the subscription plan?
What if I use the vehicle for more than 2 hours?
What if my booking got cancelled?
TribeShield
About TribeShield
7
What is TribeShield?
How much will I need to pay in the event of an accident if I am covered by TribeShield
I am only renting the car for 2 hours, should I buy TribeShield?
Is it applicable for all vehicles under Tribecar?
Is there a different rate I need to pay as a New Driver if I were to opt in for TribeShield?
View all 7
My TribeShield Bookings
5
How do I opt-in for TribeShield and how much does it cost?
I booked a Tribecar for 24 hours, is there a daily cap rate?
What is the process of claiming and how do I claim for TribeShield?
What are the exclusions that do not qualify you to be claimed for TribeShield?
If I have privately settled with the third party involved, can I still claim for TribeShield?
TribeTravels
General
4
What is TribeTravels?
Where to view the available attractions?
Why are certain attractions not listed under TribeTravels?
How to purchase the attraction tickets as bundle add-ons?
Booking
9
Can I purchase attraction tickets without making a booking for vehicle rental?
Is there any minimum requirement to meet when purchasing the bundle add-ons?
Can I select tickets for multiple attractions in a booking?
Are the attraction tickets available for child/senior too?
Can I make the booking for the bundle add-on on the day of the visit?
View all 9
Vehicle Rental
2
Are the bundle add-ons available for vehicles of all categories?
Can I extend my booking for vehicle rental after I have made payment for the bundle add-ons?
Attraction Tickets
2
What do I do after receiving the attraction tickets?
Why have I not received the attraction tickets?
Amendment/Cancellation
4
Can I amend the booking details after payment?
Can I cancel my booking for the bundle add-on of attraction tickets and vehicle rental?
Can I cancel my booking for either vehicle rental or attraction tickets only?
Can I give my ticket to someone else if I am unable to visit the attraction on the selected timeslot?
More FAQ
Account Termination
3
How do I terminate my Tribecar account?
What if I have not made any bookings?
What if I have a negative e-wallet balance?
Collision Damage Waiver (CDW)
5
What is CDW?
What does CDW cover?
How do I select CDW for my booking?
Can I select CDW after my booking confirmation?
Updated T&Cs for CDW
Insurance/Maintenance
3
Who maintains the vehicles?
What are Tribecar's insurance and excess?
What are the costs if I have to pay for a damage I caused?
Payments and Billings
11
What does my e-wallet consist of?
How do I top up my e-wallet? Is there an expiry date for my credits?
Can I transfer my e-wallet credits to my friend's Tribecar account?
How do I add/remove my card?
Why does my e-wallet reflect $19 when I topped up $20?
View all 11
Legal
2
Terms and Conditions (T&C)
Privacy Policy (PDPA)
Malaysia Use
6
Can I drive into Malaysia?
What should I do before entering Malaysia?
What are the costs for Malaysia Travel?
What is the Authorisation Hold for Malaysia usage?
Which vehicles can I rent for Malaysia use?
View all 6
New Drivers
7
Who is classified as a New Driver?
How much is the deposit for New Drivers?
What are the other costs I should be aware of?
Can I add a Named Driver?
Is the P-plate provided in the car?
View all 7
Rental Costs
4
How much is the rental fee?
What does my payment consists of?
What is the fuel penalty?
What are some of Tribecar's penalty charges?
Smart Parking
4
What is Smart Parking?
How to make payments?
Why is there an admin and parking charge in my account?
Why is admin fee charged?
Others
4
Do you provide car seats for children?
Where can I contact Tribecar if I need to enquire?
How can I appeal for a penalty charged to me?
How can I add Tribecar website as a shortcut on my mobile phone?
Quick Links
Leasing with Tribecar
1
Leasing with Tribecar