Commonly Asked Questions

Car owners need to ensure that the fuel level is at full prior to handover. It is mandatory to take an image of the fuel gauge before handover and after tak...

Tribecar believes that both car owners and the hirers share the same responsibility to keep the vehicle as clean as possible. We understand that vehicle cle...

Please ensure that the takeover period of the vehicle is after Monday 7am and check to see if the vehicle has been parked at a different lot. If the vehicle...

Please call Tribecar’s hotline or contact any representative to inform them about the situation. There will be a charge of $10 (before GST) with every 15 mi...

If the car owner discovers new damages to the vehicle upon takeover, take an image of the damage and upload it on the mobile app or send it through whatsapp...

Car owners need to ensure that they are unlocking the vehicle on Monday, after 7am. Please call our hotline if you require assistance to retrieve any item b...