Commonly Asked Questions
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Check ticket status
How do I terminate my Tribecar account?
What if I have not made any bookings?
What if I have a negative e-wallet balance?
Collision Damage Waiver (CDW)
What is CDW?
What does CDW cover?
How do I select CDW for my booking?
Can I select CDW after my booking confirmation?
Updated T&Cs for CDW
Who maintains the vehicles?
What are Tribecar's insurance and excess?
What are the costs if I have to pay for a damage I caused?
Payments and Billings
What does my e-wallet consist of?
How do I top up my e-wallet? Is there an expiry date for my credits?
Can I transfer my e-wallet credits to my friend's Tribecar account?
How do I add/remove my card?
Why does my e-wallet reflect $19 when I topped up $20?
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Terms and Conditions (T&C)
Can I drive into Malaysia?
What should I do before entering Malaysia?
What are the costs for Malaysia Travel?
What is the Authorisation Hold for Malaysia usage?
Which vehicles can I rent for Malaysia use?
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Who is classified as a New Driver?
What are the other costs I should be aware of?
Is the probationary licence plate (P-plate) provided/display in the vehicle?
What happens to my additional deposit when I am not a New Driver?
Can I enter to Malaysia?
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How much is the rental fee?
What does my payment consists of?
What are the fuel fines?
What are some of Tribecar's fines / administrative charges?
What is Smart Parking?
How to make payments?
Why is there an admin and parking charge in my account?
Why is admin fee charged?
Do you provide car seats for children?
Where can I contact Tribecar if I need to enquire?
How can I appeal for a fine charged to me?
How can I add Tribecar website as a shortcut on my mobile phone?