Commonly Asked Questions

Account Termination 3

• How do I terminate my Tribecar account?
• What if I have a negative e-wallet balance?
• What if I have not made any bookings?

Collision Damage Waiver (CDW) 5

• What is CDW?
• What does CDW cover?
• How do I select CDW for my booking?
• Can I select CDW after my booking confirmation?
• Updated T&Cs for CDW

Insurance/Maintenance 2

• Who maintains the vehicles?
• What are Tribecar's insurance and excess?

Payments and Billings 10

• What does my e-wallet consist of?
• How do I top up my e-wallet? Is there an expiry date for my credits?
• Can I transfer my e-wallet credits to my friend's Tribecar account?
• How do I add/remove my card?
• Why does my e-wallet reflect $19 when I topped up $20?

View all 10

Legal 2

• Terms and Conditions (T&C)
• Privacy Policy (PDPA)

Malaysia Use 6

• Can I drive into Malaysia?
• What should I do before entering Malaysia?
• What are the costs for Malaysia Travel?
• What is the Authorisation Hold for Malaysia usage?
• Which vehicles can I rent for Malaysia use?

View all 6

New Drivers 8

• Who is classified as a New Driver?
• What are the other costs I should be aware of?
• Is the probationary licence plate (P-plate) provided/display in the vehicle?
• What happens to my additional deposit when I am not a New Driver?
• Can I enter to Malaysia?

View all 8

Rental Costs 4

• How much is the rental fee?
• What does my payment consists of?
• What are some of Tribecar's fines / administrative charges?
• What are the fuel fines?

Smart Parking 4

• What is Smart Parking?
• How to make payments?
• Why is admin fee charged?
• Why is there an admin and parking charge in my account?

Others 4

• Do you provide car seats for children?
• Where can I contact Tribecar if I need to enquire?
• How can I appeal for a fine charged to me?
• How can I add Tribecar website as a shortcut on my mobile phone?