Commonly Asked Questions
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Check ticket status
Who is classified as a New Driver?
How much is the deposit for New Drivers?
What are the other costs I should be aware of?
Can I add a Named Driver?
Is the P-plate provided in the car?
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Payments and Billings
What does my e-wallet consist of?
How do I top up my e-wallet? Is there an expiry date for my credits?
Can I transfer my e-wallet credits to my friend's Tribecar account?
How do I add/remove my card?
Why does my e-wallet reflect $19 when I topped up $20?
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How much is the rental fee?
What does my payment consists of?
What are some of Tribecar's penalty charges?
Who maintains the vehicles?
What are Tribecar's insurance and excess?
What are the costs if I have to pay for a damage I caused?
Collision Damage Waiver (CDW)
What is CDW?
What does CDW cover?
How do I select CDW for my booking?
Can I select CDW after my booking confirmation?
Updated T&Cs for CDW
How do I terminate my Tribecar account?
What if I have not made any bookings?
What if I have a negative e-wallet balance?
Terms and Conditions (T&C)
Do you provide car seats for children?
Where can I contact Tribecar if I need to enquire?
How can I appeal for a penalty charged to me?
How can I add Tribecar website as a shortcut on my mobile phone?