Payments and Billings

What does my e-wallet consist of?
There are two components in your e-wallet: - the credits that you top-up with the use of debit/credit card - the credits that is given to you by Tribecar ...
Mon, 22 Aug, 2022 at 5:08 PM
How do I top up my e-wallet? Is there an expiry date for my credits?
You may top up your e-wallet through the online credit/debit card top up system. Do note that a Payment Gateway Fee of between $1 - $3 will be chargeable fo...
Tue, 4 Jan, 2022 at 1:58 PM
Can I transfer my e-wallet credits to my friend's Tribecar account?
The e-Wallet credits are non-refundable nor transferable.
Wed, 5 Jan, 2022 at 11:08 AM
How do I add/remove my card?
We accept standard debit and credit cards with 3DS security from banks and online banking. To remove a card (on web): 1)  Log out of your Tribecar acco...
Fri, 12 May, 2023 at 4:56 PM
Why does my e-wallet reflect $19 when I topped up $20?
You will be required to pay a Payment Gateway Fee for all top-ups made to the e-wallet. The top-up amount will be as follows. Please seek the advice from Tr...
Wed, 5 Jan, 2022 at 11:09 AM
Where can I view the different category rates?
Please refer to the rates table here. When making a booking, you will be shown the nett total before confirmation.  There are no hidden costs. What yo...
Wed, 5 Jan, 2022 at 11:11 AM
Why was my payment declined?
For credit/debit card:  Please confirm with the bank that your card has been enabled for online transactions. Ensure that the correct OTP has been key...
Wed, 5 Jan, 2022 at 11:14 AM
Where can I get the booking invoice?
Upon completion of your reservation, an email with the subject header "Tribecar Booking Invoice (A-DDMMYY-referencenumber) will be sent to your registe...
Wed, 5 Jan, 2022 at 11:14 AM
Is there any authorisation hold?
No, we do not charge any authorisation hold for any Tribecar reservations (except if you are renting to drive into Malaysia). Only a one-time $100 security ...
Wed, 6 Apr, 2022 at 9:39 AM
I wish to appeal against the e-wallet charges.
Write in to so that we can look into the matter for you. You may also check on transactions under your e-Wallet section.
Wed, 5 Jan, 2022 at 11:15 AM