Please find the full breakdown of our fines / administrative charges below:
Act | Administrative Charge (inclusive of GST) |
Late return | S$10.90 onwards (depending on category) deducted for every 15 minutes (or part thereof) |
| Failure to secure vehicle upon End Trip | S$10.90 onwards (1 block of the Late Fee charged on the booking) |
Unpaid parking/traffic/vehicular offences | S$10.90 (w.e.f 1 Jan 2017) |
Account termination request (before utilising the service) | S$5.45 (w.e.f 1 Jan 2017) |
Abuse / Misuse / Tampering of Tribecar systems / Unauthorised usage of vehicles | S$218 onwards and/or necessary legal action |
Subletting / sharing of account / Unauthorized sharing of vehicle | S$545 and the immediate forfeiture of the Security Deposit & termination of the registered account. Amount may be higher depending on the severity of the situation. |
Breach of road safety rules (e.g. speeding, defeating seat belt safety system, driving without appropriate traffic/vocational license) | S$109 onwards |
Failure to obey instructions by Tribecar | S$109 onwards (including forfeiture of current and future bookings with no reimbursements) |
Unauthorised Malaysia Entry | Suspension of membership S$436 to reinstate membership |
Missing vehicle key | S$545 Amount may be higher depending on the cost of key replacement. |
Vehicle key recovery | S$54.50 onwards |
Missing Tribecar security dongle (attached to vehicle key) | S$109 |
Removal of Tribecar sticker without approval | S$218 per sticker per incident |
Removal/Tampering with Private Hire (LTA) decal/sticker | S$218 and police report lodged against you |
Removal of SD Card/Memory Card from in-car Camera | S$109 and revocation of insurance coverage |
Removal of USB Car Charger | S$21.80 |
Did not return vehicle to designated location | S$87.20 onwards |
Did not switch off headlight / interior light / engine / close window(s) / close door(s) upon returning vehicle | S$54.50 onwards The amount may be higher as it does not include any onsite or additional charges that may apply. |
Returned vehicle with unsatisfactory interior condition (e.g. soiled / smell of durian/urine, pet fur, food crumbs, sand/mud, used masks etc) | S$109 Amount may be higher depending on deep cleaning charges. |
Returned vehicle with scratches / dents / other damages | Generally, it may cost between S$109 - S$545 per panel (excl. downtime) reported against and found under your booking. Actual repair cost depends on the severity of the damage and can only be advised after assessment. |
Littering in vehicle | First offence – Warning will be issued Subsequent offences – S$21.80 for each case |
Smoking in vehicle | First offence – Warning will be issued Second offence - Final warning will be issued Third offence onwards* - up to S$218 for any reported case *regardless of whether driver/passenger are smokers If clear evidence or proof of smoking is found (including but not limited to in-car camera footage, user reports, photographs, ash, cigarette butts, or smoke smell confirmed by inspection), Tribecar reserves the right to bypass the warning stages and impose the applicable penalty immediately, even if it is the user’s first reported offence. |
Roadside assistance | S$54.50 (office hours) S$109 (out of office hours) |
Wrong type of fuel pumped into the vehicle | S$436 Amount may be higher depending on the cost of repair. |
Failure to refuel when fuel is less than ¼ tank (First Offense, for Car Club Select/Prime (Fuel-Included) category) | S$38.15 |
Failure to refuel when fuel is less than ¼ tank (Second Offense onwards for Car Club Select/Prime (Fuel-Included) category) | S$70.85 |
Lost or damaged fleet card (Reported during booking) | S$32.70 |
Lost or damaged fleet card (Did not report) | S$109 |