If you find the cleanliness of the vehicle you've booked unacceptable, follow these steps:

  • Take photos of the vehicle's cleanliness before and after washing
  • Take a picture of the official wash receipt
  • Email the photos to support@tribecar.com
  • You can claim up to $20 for the wash reimbursement and receive a 1-hour waiver for either your current or future booking

Please note that we reserve the right to decline any claim if there are excessive washes within a short span of time.