Commonly Asked Questions

Please look for the vehicle at the designated deck & lot of the car park. A map with the details to the location can be found on your Booking Confirmati...

The "Start Trip" is only enabled on the start time of your booking. Click on the "Start Trip" button and a blue lamp above the driver do...

If you find the cleanliness of the vehicle you've booked unacceptable, follow these steps: Take photos of the vehicle's cleanliness before and aft...

When you arrive at your booked vehicle, please go through the exterior of the vehicle and check against the dents, scratches or other damages. You may also ...