Commonly Asked Questions

My Booking 11

• How do I extend my booking?
• Who pays for parking / ERP charges?
• Why was I charged when exiting the designated carpark?
• Where can I park the car during my booking?
• When & how do I refuel using the fleet card?

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My Vehicle 13

• Where is the vehicle key?
• I can't start the vehicle!
• Why isn't the fuel gauge registering after refueling?
• Help, I experienced a breakdown!
• Help, I got into an accident with a 3rd party!

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