My Car

Where is the car key?
The car key will be located in the glove compartment in front of the passenger seat. Please remember to return the key to the glove compartment at the end o...
Tue, 4 Jan, 2022 at 5:48 PM
I can't start the car!
Cars with Start/Stop button For e-Start cars (aka Keyless Start)(auto transmission), ensure to set the gear into P(Park), depress the brake pedal AND press...
Tue, 4 Jan, 2022 at 5:50 PM
Why is the fuel low upon my collection?
This means that the previous hirer did not manage to pump sufficient fuel before returning the vehicle.  Fuel Compensation To prove that the fuel indic...
Mon, 11 Apr, 2022 at 12:16 PM
Help, I experienced a breakdown!
Tribecar provides 24-Hours breakdown and emergency service at no extra cost to the Hirer if the Vehicle suffers a breakdown or is involved in an accident. ...
Tue, 4 Jan, 2022 at 5:52 PM
Help, I got into an accident with a 3rd party!
Tribecar provides 24-Hours emergency service at no extra cost to the Hirer if the Vehicle suffers a breakdown or is involved in an accident. Please pres...
Tue, 4 Jan, 2022 at 5:54 PM
What if I broke/lost the car keys?
If you have broke/lost the car key during your reservation, please call in to our support team via the Need Help button (available on your account page) for...
Tue, 4 Jan, 2022 at 5:54 PM
What if I found an interior damage?
Should there be any damages found within the rental vehicle, do report it back to by via taking necessary photos and submit them via the Need Help > Repo...
Wed, 5 Jan, 2022 at 10:22 AM
I can't release the handbrake!
To release a jammed handbrake, you should  1. Use both your hands and lift up the handbrake fully. 2. Once lifted, press onto the button of the handbra...
Wed, 5 Jan, 2022 at 10:26 AM
Is there anything I need to note of for my car?
For cars with Foot Parking Brake, e.g. Toyota Wish, you should see 3 pedals below the dashboard and be sure that the extreme left pedal has been released be...
Wed, 5 Jan, 2022 at 10:24 AM
Can I smoke/bring a pet in the car?
Smoking is strictly prohibited inside all Tribecar vehicles, even with the windows wound down. We strictly do not allow pets in the cars to be considera...
Wed, 5 Jan, 2022 at 10:23 AM