My Car

Where is the car key?
The car key will be located in the glove compartment in front of the passenger seat. Please remember to return the key to the glove compartment at the end o...
Tue, 4 Jan, 2022 at 5:48 PM
I can't start the car!
Cars with Start/Stop button For e-Start cars (aka Keyless Start)(auto transmission), ensure to set the gear into P(Park), depress the brake pedal AND press...
Tue, 4 Jan, 2022 at 5:50 PM
Why is the fuel low upon my collection?
This means that the previous hirer did not manage to pump sufficient fuel before returning the vehicle.  To prove that the fuel indicator lights up (sug...
Tue, 4 Jan, 2022 at 5:50 PM
Help, I experienced a breakdown!
Tribecar provides 24-Hours breakdown and emergency service at no extra cost to the Hirer if the Vehicle suffers a breakdown or is involved in an accident. ...
Tue, 4 Jan, 2022 at 5:52 PM
Help, I got into an accident with a 3rd party!
Tribecar provides 24-Hours emergency service at no extra cost to the Hirer if the Vehicle suffers a breakdown or is involved in an accident. Please pres...
Tue, 4 Jan, 2022 at 5:54 PM
What if I broke/lost the car keys?
If you have broke/lost the car key during your reservation, please call in to our support team via the Need Help button (available on your account page) for...
Tue, 4 Jan, 2022 at 5:54 PM
Where and what fuel do I top-up?
You may use the vehicle with fuel at any level as long as the fuel indicator does not light up upon the next user's collection. If the next hirer r...
Tue, 4 Jan, 2022 at 5:57 PM
What if I found an interior damage?
Should there be any damages found within the rental vehicle, do report it back to by via taking necessary photos and submit them via the Need Help > Repo...
Wed, 5 Jan, 2022 at 10:22 AM
Can I eat and/or drink in the car?
We strongly discourage Tribecar members and its passengers to eat and/or drink in the rental vehicle. Please ensure that you maintain the cleanliness of the...
Wed, 5 Jan, 2022 at 10:23 AM
Can I smoke/bring a pet in the car?
Smoking is strictly prohibited inside all Tribecar vehicles, even with the windows wound down. We strictly do not allow pets in the cars to be considera...
Wed, 5 Jan, 2022 at 10:23 AM