Commonly Asked Questions

The car key will be located in the glove compartment in front of the passenger seat. Please remember to return the key to the glove compartment at the end o...

Cars with Start/Stop button For e-Start cars (aka Keyless Start)(auto transmission), ensure to set the gear into P(Park), depress the brake pedal AND press...

This means that the previous hirer did not manage to pump sufficient fuel before returning the vehicle.  Fuel Compensation To prove that the fuel indic...

As some vehicle models require a minimum of 6L fuel top-up for the fuel gauge to react, we'd like to recommend all hirers to pump a minimum of one-ti...

Tribecar provides 24-Hours breakdown and emergency service at no extra cost to the Hirer if the Vehicle suffers a breakdown or is involved in an accident. ...

Tribecar provides 24-Hours emergency service at no extra cost to the Hirer if the Vehicle suffers a breakdown or is involved in an accident. Please pres...

If you have broke/lost the car key during your reservation, please call in to our support team via the Need Help button (available on your account page) for...

Should there be any damages found within the rental vehicle, do report it back to by via taking necessary photos and submit them via the Need Help > Repo...

To release a jammed handbrake, you should  1. Use both your hands and lift up the handbrake fully. 2. Once lifted, press onto the button of the handbra...

For cars with Foot Parking Brake, e.g. Toyota Wish, you should see 3 pedals below the dashboard and be sure that the extreme left pedal has been released be...