My Vehicle

Where is the vehicle key?
The vehicle key will be located in the glove compartment in front of the passenger seat. Please remember to return the key to the glove compartment at the e...
Thu, 11 Apr, 2024 at 12:49 PM
I can't start the vehicle!
Vehicles with Start/Stop button For e-Start vehicles (aka Keyless Start) (auto transmission), ensure to set the gear into P (Park), depress the brake pedal...
Thu, 11 Apr, 2024 at 12:49 PM
Why is the fuel low upon my collection?
This means that the previous hirer did not manage to pump sufficient fuel before returning the vehicle. Fuel Compensation To prove that the fuel indic...
Thu, 4 Jan, 2024 at 6:28 PM
Why didn't the fuel gauge move after I refuelled?
As some vehicle models require a minimum of 6L fuel top-up for the fuel gauge to react, we'd like to recommend all hirers to pump a minimum of one-tim...
Thu, 11 Apr, 2024 at 12:49 PM
Help, I experienced a breakdown!
Tribecar provides 24-Hours breakdown and emergency service at no extra cost to the Hirer if the Vehicle suffers a breakdown or is involved in an accident. ...
Mon, 26 Jun, 2023 at 12:31 PM
Help, I got into an accident with a 3rd party!
Tribecar provides 24-Hours emergency service at no extra cost to the Hirer if the Vehicle suffers a breakdown or is involved in an accident. Please pres...
Thu, 11 Apr, 2024 at 2:31 PM
What if I broke/lost the vehicle key?
If you have broke/lost the vehicle key during your booking, please call in to our support team via the Need Help button (available on your account page) for...
Thu, 11 Apr, 2024 at 12:49 PM
What if I found an interior damage?
Should there be any damages found within the rental vehicle, do report it back to by via taking necessary photos and submit them via the Need Help > Repo...
Wed, 5 Jan, 2022 at 10:22 AM
I can't release the handbrake!
To release a jammed handbrake, you should  1. Use both your hands and lift up the handbrake fully. 2. Once lifted, press onto the button of the handbra...
Wed, 5 Jan, 2022 at 10:26 AM
Is there anything I need to note of for my vehicle?
For vehicles with Foot Parking Brake, e.g. Toyota Wish, you should see 3 pedals below the dashboard and be sure that the extreme left pedal has been release...
Thu, 11 Apr, 2024 at 12:49 PM