In the event of an accident, you will be required to head to our appointed reporting centre with the vehicle to fill up the GIA report and make payment for the rental excess. After that is done, write to Tribecar via email and Tribecar will kickstart the process and work with the various parties to provide the documents required for you to submit your claim.

The claim disbursement follows the payout of the primary insurance and this payout is not immediate. As we understand it, 80% of claims are paid within 6 months. This time frame is typical of motor insurance claims and Tribecar does not have control over the process.