You will be required to pay the full insurance excess per party for the accident and submit a claim to Tribecar via email. After the completion of claim, you would only have paid $500 per section of rental excess.
For example, as a New Driver, if you have to pay $10,000 of insurance excess ($5,000 per party) for an accident. TribeShield would reimburse you $9,000 for a successful claim.