I am an existing member of Car Club, what should I take note of when I book a car using the Tribecar platform?
Modified on: Mon, 11 Apr, 2022 at 11:51 AM
Please refer to the infographics at the bottom of this page. That should cover the key differences between the two systems. Additionally, you may wish to take note of the following:
1. Reporting of Damages - Photo evidence is very important to protect your interests! Always report the damages at the start of your trip and remember to upload both your start and end trip images during your booking. Please retain your images for a period of 2 months from the booking date and provide the original images to us upon our request. The Enforcement team only works off these photos submitted by you and fellow members and do not work off "he-say-she-say, hearsay" explanations or "I have been driving for decades..." reasons as photographic proof is the fairest way to manage the community. Accidents happens because they are unintended and can happen without an obvious sound or motion. So take a minute or two to properly inspect the vehicle and document it to protect your interest.
2. Early Pick Up / Late Fees / Extensions - The cars can be picked up as early as 30 minutes before the Start Time provided there is no reservations before then. Even if the car is physically there, if there is a prior reservation, you will not be able to pick up the car.
Late fees apply on a block of 15 minutes basis, instead of a per minute basis previously in the Car Club system. Late fees are never waived unless there is a system issue. We will base all appeals solely on the GPS and telematics of the vehicle. Please be on time as you may affect the plans of subsequent hirers. You may also wish to know that 50% of late fees is passed to the subsequent affected hirer as compensation.
You can extend 15 mins once per hour on the App. Otherwise, please plan your journey and ensure you have adequate time to return the vehicle or sufficient time to extend your booking. Extensions are only permitted if there is no subsequent hirer.
3. Type of Cars - Tribecar has a wide range of vehicles. It varies from the solid road-worthy COE car to the brand new 10km-on-the-odometer type of car. The pricing reflects the type of car that you will be completing your journey on. As a general guide, we highly recommend our Car Club members to stick to Car Club categories of cars or the Standard or higher categories in Tribecar.
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