Commonly Asked Questions

About Car Club by Tribecar 5

• How do I differentiate between a Car Club Car and a Tribecar Car on the website or application?
• Can I still use Car Club’s website and application to book a car?
• Can Car Club vehicles be used for PHV?
• Can Tribecar customers book Car Club categories of cars and vice versa?
• I am an existing member of Car Club, what should I take note of when I book a car using the Tribecar platform?

About the Season Pass 3

• What is Season Pass and what are the benefits?
• Can existing Tribecar customers sign up for Season Pass?
• How do I redeem Season Pass Benefit (Updated 30th Mar 2022)

Car Club Select (Fuel-Included) and Car Club Prime (Fuel-Included) 15

• What is Car Club Select (Fuel-Included) and Car Club Prime (Fuel-Included)?
• How is the mileage charge applied?
• When & how do I refuel using the fleet card?
• What do I need to take note of upon starting my trip?
• What vehicle models are under this category?

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Car Club Select EV (Mileage-Based) 2

• What is the charging policy for EV?
• How do I charge the EV?

My Car Club Bookings 3

• How do I locate where the Car Club vehicles are parked?
• What do I need to take note of upon starting my trip for Car Club vehicles?
• If there are any reservation issues, who should I contact?