Commonly Asked Questions

About Car Club by Tribecar 3

• How do I differentiate between a Car Club Car and a Tribecar Car on the website or application?
• Can Tribecar customers book Car Club categories of cars and vice versa?
• What is Car Club Select and Car Club Prime?

About the Season Pass 3

• What is Season Pass and what are the benefits?
• Can existing Tribecar customers sign up for Season Pass?
• How do I redeem Season Pass Benefit (Updated 30th Mar 2022)

My Car Club Bookings 5

• How do I locate where the Car Club vehicles are parked?
• What do I need to take note of upon starting my trip for Car Club vehicles?
• If there are any reservation issues, who should I contact?
• How is the mileage charge applied?
• What are the fines for Car Club by Tribecar Categories?

My Car Club Vehicle 7

• When & how do I refuel using the fleet card?
• What happens if I help to refuel the vehicle to full tank?
• What happens if the fleet card in my vehicle is damaged or missing?
• What happens if I damage or lose the fleet card?
• What happens if the fleet card in my vehicle is stolen?

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