Commonly Asked Questions
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Car Club By Tribecar
About Car Club by Tribecar
How do I differentiate between a Car Club Car and a Tribecar Car on the website or application?
Can I still use Car Club’s website and application to book a car?
Can Car Club vehicles be used for PHV?
Can Tribecar customers book Car Club categories of cars and vice versa?
I am an existing member of Car Club, what should I take note of when I book a car using the Tribecar platform?
About the Season Pass
What is Season Pass and what are the benefits?
Can existing Tribecar customers sign up for Season Pass?
How do I redeem Season Pass Benefit (Updated 30th Mar 2022)
Car Club Select (Fuel-Included) and Car Club Prime (Fuel-Included)
What is Car Club Select (Fuel-Included) and Car Club Prime (Fuel-Included)?
How is the mileage charge applied?
When & how do I refuel using the fleet card?
What do I need to take note of upon starting my trip?
What vehicle models are under this category?
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Car Club Select EV (Mileage-Based)
What is the charging policy for EV?
How do I charge the EV?
My Car Club Bookings
How do I locate where the Car Club vehicles are parked?
What do I need to take note of upon starting my trip for Car Club vehicles?
If there are any reservation issues, who should I contact?