Commonly Asked Questions

For accurate vehicle location, please refer to the designated parking details shown in your Booking Confirmation email. Should the previous hirer park t...

Just two things:  Make sure the vehicle comes with Tribecar’s fuel cards (both Shell and Esso) at the top of your driver’s seat when you start and end yo...

You may reach our hotline by pressing on the Need Help button in your app. For administrative matters, you may write to support@tribecar.com with your c...

There is a mileage charge of (inclusive of GST): $0.39/km for vehicles under Car Club Choice category $0.39/km for vehicles under Car Club Select categor...

The following fines will be imposed (via e-wallet) if the hirer has committed the following: Failure to refuel when fuel is less than ¼ tank (First O...