Commonly Asked Questions

Car Club Select and Car Club Prime categories allow you to enjoy even more convenience without fueling up for each trip.    Vehicles under this category ...

There is a mileage charge of (before GST): $0.39/km for vehicles under Car Club Choice category $0.39/km for vehicles under Car Club Select category $0....

If the fuel drops below ¼ level, you are required to refuel the vehicle to a full tank.  The provided fleet cards should be used to refuel your vehicle ...

You will still be able to use the fleet card for the refuel payment at an Esso petrol station. However, you will not be able to use the fleet card for p...

You will have to upload and submit the proof of receipt upon the end of your trip through the booking page. You will then receive a 1 hour waiver for your l...

The following fines will be imposed (via e-wallet) if the hirer has committed the following: Failure to refuel when fuel is less than ¼ tank (First ...

If you find that the fleet card in the vehicle you booked is damaged or missing upon starting your trip, please report the incident to Tribecar through the ...

If you damage or lose the fleet card in the vehicle you booked, please report the incident to Tribecar through the booking page. You will be charged a repla...

If the fleet card is stolen during the booking after the hirer starts the trip, the hirer is to immediately report to Tribecar through the booking page - fo...

You will have to refuel the vehicle and pay the refuel cost first, before submitting the proof of receipt to receive the appropriate reimbursement. However,...