Commonly Asked Questions

(Fuel Included) Standard SUV category allows you to enjoy even more convenience without fueling up for each trip. Vehicles under this category will be charg...

The Opel Mokka X and Opel Crossland are currently under the (Fuel Included) Standard SUV category. We are testing it out and more make and models of vehicle...

For every hour of booking, you will be provided with free 5 km mileage. Following which, the cost of each additional kilometer will be subject to fuel charg...

There will be an instruction guide on how to use the fleet card to refuel the vehicle when you click on “I need to refuel”. Click here on how to use th...

If the fuel drops below ¼ level, you are required to refuel the vehicle to a full tank. The provided fleet cards should be used to refuel your vehicle at th...

Please make sure the mileage shown on the booking page tallies with the odometer reading upon the start of your trip. Take a photo of the odometer and conta...

Just two things: Make sure the fuel cards are at the top of your driver’s seat when you start and end your trip. Also, you must refuel if the fuel tank fa...

If you find that the fleet card in the vehicle you booked is damaged or missing upon starting your trip, please report the incident to Tribecar through the ...

If you damage or lose the fleet card in the vehicle you booked, please report the incident to Tribecar through the booking page. You will be charged a repla...

If the fleet card is stolen during the booking after the hirer starts the trip, the hirer is to immediately report to Tribecar through the booking page - fo...