You can send us an email with evidence attached in any form/type (e.g. photos, videos, receipts, timestamps) for us to process your appeal. If our appeal team finds your evidence sufficient, your appeal will then be successful.


For reserve fuel appeals, the Toyota DYNA, Toyota Prius C, Toyota Vios, Mitsubishi Attrage and Daihatsu Sirion are cars with the dashboard showing a blinking fuel bar when it is on reserve fuel. For such cases, you may provide a video showing that the last fuel bar is not blinking and/or a photo showing at least 2 fuel bars available.