Commonly Asked Questions

If you need to use the rental vehicle more than your original booking period, you can extend your booking only if the vehicle is available on the subsequent...

Our rates does not cover incidental expenses such as parking and ERP. For a smooth journey, please ensure you have a traditional NETS cashcard before you be...

Our vehicles should all be under season parking at the designated carpark.  Should the gantry reflect hourly parking instead of season parking, it could...

You may park the car in any legal parking lot during your booking, but please note that any parking charges incurred will be your responsibility. For HD...

If the fuel drops below ¼ level, you are required to refuel the vehicle to a full tank.  The provided fleet cards should be used to refuel your vehicle ...

If you find that the fleet card in the vehicle you booked is damaged or missing upon starting your trip, please report the incident to Tribecar through the ...

If you damage or lose the fleet card in the vehicle you booked, please report the incident to Tribecar through the booking page. You will be charged a repla...

If the fleet card is stolen after your booking has started, please report the incident immediately via the booking page by tapping the “Need Help” button. O...

You will have to refuel the vehicle and pay the refuel cost first, before submitting the proof of receipt to receive the appropriate reimbursement. However,...

You will still be able to use the fleet card for the refuel payment at an Esso petrol station. However, you will not be able to use the fleet card for p...