Commonly Asked Questions
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
Registration
About Us
5
What is Tribecar and how does it work?
Is Tribecar better than owning a car?
What are the main benefits of using Tribecar?
Is Tribecar different from other car-sharing?
Can I use Tribecar for PHV or delivery? Eg. Grab/Lalamove/uParcel
Signing Up
9
Am I eligible to join Tribecar?
I am a P-plate holder. Can I join Tribecar?
How do I sign-up for Tribecar?
When will my account be activated?
Why am I unable to login or reset my password after registration?
View all 9
Before My Booking
My Booking
6
Can I pick up the car earlier?
How do I start my booking?
What if I can't upload Start Trip photos?
Can I add Named Driver for my booking?
What happens if I arrive late or do not turn up?
View all 6
My Vehicle
4
I can't find my vehicle!
Vehicle did not unlock after I pressed "Start Trip"!
The vehicle is dirty. Can I send it for wash?
What if I find damage(s) on the Tribecar?
During My Booking
My Booking
4
How do I extend my booking?
Who pays for fuel?
Who pays for parking / ERP charges?
Why was I charged when exiting the designated carpark?
My Vehicle
14
Where is the vehicle key?
I can't start the vehicle!
Why is the fuel low upon my collection?
Why isn't the fuel gauge registering after refueling?
Help, I experienced a breakdown!
View all 14
After My Booking
My Booking
5
How do I End Trip?
Where do I upload my End Trip photos?
I was charged a fuel fine. How can I appeal?
What if I get a parking/speeding fine?
What are the Late Fees?
My Vehicle
3
Can I return the vehicle to a different location?
I left something behind/forgot to switch off the lights!
Why do I get an error when ending the trip?
Booking Enquiries/Amendments
Booking Enquiries
4
How long in advance can I book a car?
How do I make a booking?
What is the "Car Availablity" feature? How do I make use of it?
How do I proceed with a back-to-back booking?
Booking Amendments
1
How do I amend/cancel my booking?
Car Club By Tribecar
About Car Club by Tribecar
3
How do I differentiate between a Car Club Car and a Tribecar Car on the website or application?
Can Tribecar customers book Car Club categories of cars and vice versa?
What is Car Club Select and Car Club Prime?
About the Season Pass
3
What is Season Pass and what are the benefits?
Can existing Tribecar customers sign up for Season Pass?
How do I redeem Season Pass Benefit (Updated 30th Mar 2022)
My Car Club Bookings
5
How do I locate where the Car Club vehicles are parked?
What do I need to take note of upon starting my trip for Car Club vehicles?
If there are any reservation issues, who should I contact?
How is the mileage charge applied?
What are the fines for Car Club by Tribecar Categories?
My Car Club Vehicle
7
When & how do I refuel using the fleet card?
What happens if I help to refuel the vehicle to full tank?
What happens if the fleet card in my vehicle is damaged or missing?
What happens if I damage or lose the fleet card?
What happens if the fleet card in my vehicle is stolen?
View all 7
Other Vehicle Categories
BMW Models
1
BMW Models (Fuel-related)
Electric Vehicles (EV)
6
What are the EV Categories & how much is the mileage charge?
What is the charging policy for EV?
How do I charge the EV?
Can I charge the EV at any charger?
Why am I encountering "Check OBC System" error?
View all 6
Motorcycle (Tribebike)
7
Who can book a motorcycle?
Is helmet/safety gear provided?
What is the fuel policy for motorcycles?
Where is Tribebike's authorised workshop?
Can I use it for delivery? E.g. GrabFood/HonestBee/Deliveroo
View all 7
Super Economy
1
Important: Super Economy category
Tribecar Subscription Plan
About the Subscription Plan
10
What is the Subscription Plan?
Who is eligible?
When can I subscribe?
Is it applicable to all vehicle models?
Will it be applicable for all days?
View all 10
My Subscription Plan Bookings
4
How long in advanced can I book the vehicle?
Can I make two 1-hour bookings on the same day using the subscription plan?
What if I use the vehicle for more than 2 hours?
What if my booking got cancelled?
TribeShield
About TribeShield
7
What is TribeShield?
How much will I need to pay in the event of an accident if I am covered by TribeShield?
I am only renting the car for 2 hours, should I buy TribeShield?
Is Tribeshield applicable for all vehicles under Tribecar?
Is there a different rate I need to pay as a New Driver if I were to opt in for TribeShield?
View all 7
My TribeShield Bookings
5
How do I opt-in for TribeShield and how much does it cost?
I booked a Tribecar for 24 hours, is there a daily cap rate?
What is the process of claiming and how do I claim for TribeShield?
What are the exclusions that do not qualify you to be claimed for TribeShield?
If I have privately settled with the third party involved, can I still claim for TribeShield?
TribeTravels
General
4
What is TribeTravels?
Where to view the available attractions?
Why are certain attractions not listed under TribeTravels?
How to purchase the attraction tickets as bundle add-ons?
Booking
9
Can I purchase attraction tickets without making a booking for vehicle rental?
Is there any minimum requirement to meet when purchasing the bundle add-ons?
Can I select tickets for multiple attractions in a booking?
Are the attraction tickets available for child/senior too?
Can I make the booking for the bundle add-on on the day of the visit?
View all 9
Vehicle Rental
2
Are the bundle add-ons available for vehicles of all categories?
Can I extend my booking for vehicle rental after I have made payment for the bundle add-ons?
Attraction Tickets
2
What do I do after receiving the attraction tickets?
Why have I not received the attraction tickets?
Amendment/Cancellation
4
Can I amend the booking details after payment?
Can I cancel my booking for the bundle add-on of attraction tickets and vehicle rental?
Can I cancel my booking for either vehicle rental or attraction tickets only?
Can I give my ticket to someone else if I am unable to visit the attraction on the selected timeslot?
Malaysia Attractions/Packages
10
Are the bundle add-ons available for vehicles of all categories?
How to book Malaysia attractions/packages as bundle add-ons?
How many days in advance to book Malaysia attractions/packages as bundle add-ons?
Is there any minimum requirement to meet for Malaysia-related bundle add-ons?
Can I select multiple attractions/packages in a booking?
View all 10
'A la carte' Tickets
11
What are ‘A la carte’ Tickets under TribeTravels?
Where to view the available attractions?
Why are certain attractions listed under ‘a la carte’ but not available in add-ons?
How to purchase the attraction tickets as ‘a la carte’ tickets?
Can I purchase the ‘a la carte’ attraction tickets without a Tribecar account?
View all 11
TribeShare
Registration
1
How do I register for TribeShare?
What happens after registration?
3
What do I have to do to rent out my car?
How many days do I have to rent out my car?
Who can rent my car?
During car owner's usage
6
What is the fuel policy?
What is the cleanliness policy?
Why am I unable to locate my car?
What if I return the car late for handover?
What if there are damages to the vehicle?
View all 6
What happens when the vehicle is listed on Tribecar’s Platform?
7
Who can drive my car?
Do I need to handover the vehicle physically to the hirers?
Will my car be allowed to be driven to Malaysia?
What if I need to use my car?
What if I receive a parking/speeding fine?
View all 7
More FAQ
Account Termination
3
How do I terminate my Tribecar account?
What if I have a negative e-wallet balance?
What if I have not made any bookings?
Collision Damage Waiver (CDW)
5
What is CDW?
What does CDW cover?
How do I select CDW for my booking?
Can I select CDW after my booking confirmation?
Updated T&Cs for CDW
Insurance/Maintenance
2
Who maintains the vehicles?
What are Tribecar's insurance and excess?
Payments and Billings
10
What does my e-wallet consist of?
How do I top up my e-wallet? Is there an expiry date for my credits?
Can I transfer my e-wallet credits to my friend's Tribecar account?
How do I add/remove my card?
Why does my e-wallet reflect $19 when I topped up $20?
View all 10
Legal
2
Terms and Conditions (T&C)
Privacy Policy (PDPA)
Malaysia Use
6
Can I drive into Malaysia?
What should I do before entering Malaysia?
What are the costs for Malaysia Travel?
What is the Authorisation Hold for Malaysia usage?
Which vehicles can I rent for Malaysia use?
View all 6
New Drivers
8
Who is classified as a New Driver?
What are the other costs I should be aware of?
Is the probationary licence plate (P-plate) provided/display in the vehicle?
What happens to my additional deposit when I am not a New Driver?
Can I enter to Malaysia?
View all 8
Rental Costs
4
How much is the rental fee?
What does my payment consists of?
What are some of Tribecar's fines / administrative charges?
What are the fuel fines?
Smart Parking
4
What is Smart Parking?
How to make payments?
Why is admin fee charged?
Why is there an admin and parking charge in my account?
Others
4
Do you provide car seats for children?
Where can I contact Tribecar if I need to enquire?
How can I appeal for a fine charged to me?
How can I add Tribecar website as a shortcut on my mobile phone?
Quick Links
Leasing with Tribecar
1
Leasing with Tribecar
Lease-Shareback
Between Handover & Takeover
0